Capacity: Banquet - 6 - 50 Max. , Classroom - 24 Max. , Theater - 45 Max. , Reception - 45 Max. , U-Shape - 24 Max.
This was the first time upon making a reservation at a hotel that I have encountered absolutely no problems, no unforeseen circumstances and no stress at all. The front desk kindly answered all my questions before my check-in regarding price, accommodations and scheduled time to check-in and out. Jazz (the front desk receptionist) was particularly helpful in easing the usual angst I have in making hotel reservations. She walked me through the expected price points, and I could check-in with ease and no last minute complications. When I drove up, I was concerned about parking but the valet service took wonderful care of me, they were incredibly helpful, informative, and accommodating. The front desk receptionist upon my check-in (sadly I can’t remember her name) was equally as kind and informative. The concierge service was the best I’ve ever experienced, he took all my bags from my vehicle for me and showed me to my room. He took the time to walk me through the various luxurious features of my hotel room, leaving me feeling right at home in my hotel suite (for the first time I’ve ever experienced). The room, shampoo, lotions, towels, robes, television, bed, etc were the most comfortable I’ve ever had at any hotel. The room and all products therein were meticulously cleaned to perfection. I would and will absolutely strongly recommend all my friends, family and colleagues to stay at this hotel. I was in the lap of luxury here, a beautiful hotel and wonderfully attentive staff, and for a very rare time in my life I could truly relax and enjoy my vacation. This hotel is worth every cent I spent, and I will be coming back here every time I am in Calgary. I will never stay at another hotel in Calgary again, my expectations have been far exceeded. Thank you again for the lovely stay.
I’ve stayed previously on business and have good rooms. On a recent visit they put me in a room that faces the alley. Disturbances throughout the evening. They offered a change to my room on my last night but it would have been inconvenient. Responsive to comment and have offered to make in my folio. Hey just didn’t exceed my expectations to overcome the blunder to give me a small, poor location room. No electrical outlets next to the bed makes it challenging if you need a powered device next to you. Complementary breakfast is very good, with friendly staff. Their Toronto location is a favorite of my wife and I when we went a local, weekend getaway.
We had a wonderful time and loved our room. Being able to walk to Stephen's Avenue made it an incredible vacation. The desk staff and valet service were always one step ahead of us. Our room service breakfast was delicious. 100% returning the first chance we get.
Great Stay the staff is very accommodating and very attentive to all of your needs. They were even able to provide a crib and a diaper genie for my 18 month old! Will definitely be staying here again next time I'm in Calgary.
All the staff is very nice and always seems happy. Even if they are faking it, I can't tell. I've been to a few nice hotels where people don't even pretend to be happy. The room is amazing. The only downside was that the fridge was loaded with mini bar items that I didn't have any plans of using, unfortunately this keeps me from putting the items we bought in to it. We are looking forward to a return visit next time we are in Calgary!